Shipping policy

Shipping Policy

Last updated: 12/02/2026

Thank you for shopping with EliteStep below you’ll find all the information regarding our shipping process, delivery times, and related policies.

🇬🇧 United Kingdom - FREE SHIPPING

  • FREE standard shipping on all orders
  • Delivery time: 1-3 business days
  • Order processing: 1-3 business days
  • Tracking provided for all orders

🇪🇺 Europe (France)

  • Standard shipping: Free (3-7 days)
  • Express shipping: €19.99 (2-4 days)

🇺🇸 North America

  • Free express shipping (5-10 business days)

RETURNS 30-day money-back guarantee. Free returns in the United Kingdom.

 

1. Shipping Destinations

We currently ship to the following locations:

  • Europe (including France,neighboring countries)

If your country is not listed at checkout, please contact our customer support before placing an order.

2. Processing Time

All orders are processed within 1–3 business days UK (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Times

Estimated delivery times depend on your location:

  • France: 3–7 business days

  • Europe: 3-7 business days

Please note that delivery times are estimates and may vary due to external factors such as customs clearance or carrier delays.

4. Shipping Fees

Shipping fees are calculated at checkout and depend on:

  • Your delivery location

  • The size and weight of your order

Occasionally, we offer free shipping promotions, which will be clearly indicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time using the provided link.

If you do not receive your tracking information within 3 business days after placing your order, please contact us.

6. Delays & Issues

While we do our best to deliver orders on time,EliteStep is not responsible for delays caused by:

  • Customs procedures

  • Weather conditions

  • Carrier disruptions

  • Incorrect or incomplete shipping information provided by the customer

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item (if applicable)

We will work with the carrier to resolve the issue as quickly as possible.

8. Incorrect Address

Please ensure that all shipping details are correct at checkout.
EliteStep cannot be held responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply.

9. Contact Us

If you have any questions regarding shipping, please contact us at:

📧 Email:support@elitestep.uk
📍 Company: EliteStep